Knox Council is a trusted and respected leader in our community, acting appropriately and ensuring all voices are heard.


This Key Direction is about:

  • Participating in consultation and engagement activities
  • Listening to the community and make decisions based on their needs
  • Being more open and transparent in decision making, and regularly reporting back on plans and projects
  • Implement priority actions of the Community Engagement Framework and Action Plan.
  • Develop and implement a Customer Experience Strategy and Action Plan.
  • Develop a procurement policy to ensure commercial and best practice outcomes.

Some of the initiatives that Council will undertake to contribute to this Key Direction are:

  • Implement priority actions of the Community Engagement Framework and Action Plan.
  • Develop and implement a Customer Experience Strategy and Action Plan.
  • Develop a procurement policy to ensure commercial and best practice outcomes.