We are committed to making it easy for everyone to participate in our engagements. If you have specific requirements or any questions please contact the Community Engagement Team on 9298 8000 or email HaveYourSay@knox.vic.gov.au.

Language and translations

You can have this page translated into our top 10 language groups.

Click the language drop-down in the top right corner of this page. It will have a picture of a world globe next to it 🌍.

If you do not speak one of these languages, contact Council through TIS on 131450.

Sight and hearing resources

A text document of this page content is available upon request if your screen reader is not compatible with this webpage.

If you have any other questions, concerns or requests to ensure this engagement is accessible for you, contact us at haveyoursay@knox.vic.gov.au or call 9298 8000.

What is your experience of our household waste services?

As part of our commitment to regularly review services, we are offering you the chance to share your views on household waste services in Knox including:

  • rubbish
  • recycling
  • food and garden waste
  • bundled branch
  • hard waste
  • alternative waste management options.

Knox Waste and Resource Strategy

Waste services in Knox are delivered in line with the Knox Waste and Resource Strategy and state government policy Recycling Victoria: a new circular economy.

The universal food and garden service, along with changes to bin collection frequency, were successfully implemented in Knox in 2023.

After two years, Council wants to understand how satisfied the community is with our current waste collection services.

Council meeting on 10 February 2025

In a Council meeting on 10 February 2025, Council requested the following in a Notice of Motion:

  • An update on the progress of the waste strategy.
  • An update on Knox residents' satisfaction levels with the fortnightly waste collection service.
  • A comparative cost analysis of weekly versus fortnightly waste collection services in Knox.
  • A comparative cost analysis of various waste bin sizes i.e. 80L, 120L, 240L.
  • A comparison of these costs with those of neighbouring councils, including Maroondah City Council, Yarra Ranges Shire Council, and Whitehorse City Council.
Council meeting on 26 May 2025

In the Council meeting on 26 May 2025, Council noted updated progress on the Waste Strategy and updated information detailing the implications of a potential change from fortnightly to weekly rubbish collection. Council requested a proposal for a community-wide engagement process relating to waste services to:

  • seek community sentiment and feedback on our current waste collection services
  • test community appetite for a weekly rubbish collection service
  • present information regarding the environmental and financial implications associated with each option.

How to have your say

To get a representative view, interviewers will be visiting randomly selected homes across Knox. You can also have your say online via the survey below.

If you'd prefer to complete a hard copy survey, contact us by phone, email or in-person:

To have your say, please share your feedback by midnight on Sunday 7 December 2025.



Timeline

  • Timeline item 1 - active

    Community engagement period

    Monday 10 November to Sunday 7 December 2025

  • Timeline item 2 - incomplete

    Council meeting to discuss feedback from engagement

    Early 2026

  • Timeline item 3 - incomplete

    Close the loop

    Early 2026

Engagement plan summary

Your feedback will be considered when we plan waste services in the future, along with environmental, financial, and operational factors.

In addition to community feedback, we will also consider:

  • Financial impacts.
  • Research, benchmarking and best practice across local and state government.
  • State Government legislation.

Any future decision/s will be made by Council via a Council resolution.

  • Homeowners and occupiers
  • Renters and tenants
  • Non-resident ratepayers
  • People who live in apartment buildings or blocks of units with Council waste services
  • Families with babies or toddlers in nappies
  • Large households (with many occupants)
  • People who speak languages other than English
  • People with a disability.

For this project we will be engaging our community at the level of Consult on the International Association of Public Participation (IAP2) Spectrum.

This means we will listen to what you say and consider it when we make a decision.

Your feedback will be considered when we plan waste services in the future, along with environmental, financial, and operational factors.

  • Costs, budget constraints and environmental targets will set boundaries on what outcomes are feasible.
  • Changes must comply with state government regulations, contractual obligations and waste management standards.

Contact us

Find out more about our waste services:

Contact Information
Name Waste team
Phone 03 9298 8000
Email waste@knox.vic.gov.au